Solid Ground LLC, doing business as Solid Ground Construction and Design (“Solid Ground,” “we,” “us,” or “our”), operates the website solidgroundstl.com (the “Site”). We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using the Site, submitting a form, calling us, or opting in to receive text messages from us, you agree to the practices described below.
1. Who We Are
Solid Ground LLC (dba Solid Ground Construction and Design)
1149 Ironhorse Ct
Wentzville, MO 63385
United States
Phone: (636) 262-5157
Email: tara@solidgroundstl.com
Website: https://solidgroundstl.com
We are a residential deck and outdoor living contractor serving the greater St. Louis and St. Charles, Missouri region.
2. Information We Collect
2.1 Information You Give Us Directly
- Your name
- Your phone number, including mobile number
- Your email address
- Your home or project address
- Project details, budget range, and timeline you describe to us
- Photos, sketches, drawings, or documents you send us about your project
- Any other information you choose to include in a form, email, phone call, or text message
2.2 Information Collected Automatically
- IP address and general location at the city or region level
- Browser type, device type, and operating system
- Pages viewed, time spent on each page, and the website that referred you
- Cookies and similar tracking technologies
2.3 Information From Third Parties
- Lead details passed to us when you submit an inquiry through an advertising, review, or referral platform such as Google, Meta, Angi, or Houzz
- Pre-qualification status from our third-party financing partners, if you choose to apply for financing
- Publicly available property records used to prepare an accurate estimate
We do not knowingly collect Social Security numbers, bank account numbers, or government identification numbers through this Site. Financing applications are submitted directly to our lending partners on their own platforms and are governed by their own privacy policies.
3. How We Use Your Information
- Respond to consultation requests, quotes, and general questions
- Schedule and perform site visits, design work, permitting, and construction
- Send project updates, scheduling changes, and crew arrival notices
- Send appointment reminders and confirmations
- Process payments and maintain project records
- Provide warranty service and post-installation support
- Send promotional offers, seasonal specials, and newsletters when you have opted in
- Improve the Site, our services, and the relevance of our marketing
- Meet our legal, tax, insurance, licensing, and contractual obligations
4. SMS and Text Messaging
4.1 Consent
We send text messages only to people who have given us express written consent. You may give consent by checking the SMS consent box on a form on this Site, by providing your mobile number and agreeing to receive text messages, or by texting us first. Consent to receive text messages is not a condition of purchasing any product or service from us.
4.2 Types of Messages You May Receive
- Appointment reminders and confirmations
- Quote, estimate, and consultation follow-ups
- Project status, scheduling, and crew arrival updates
- Customer care replies to your questions
- Promotional offers and seasonal specials, where you have separately opted in to marketing messages
4.3 Message Frequency
Message frequency varies depending on your project stage and your interactions with us.
4.4 Cost
Message and data rates may apply. Solid Ground does not charge you for text messages, but your mobile carrier may.
4.5 How to Opt Out
Reply STOP to any message at any time to stop receiving text messages from us. You will receive one confirmation message and will not receive further messages unless you opt in again.
4.6 How to Get Help
Reply HELP to any message, call us at (636) 262-5157, or email tara@solidgroundstl.com.
4.7 Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service platforms and messaging service providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or lease your mobile phone number or your SMS consent to anyone.
5. How We Share Information
We share personal information only in the following circumstances:
- Service providers. Companies that operate our website, CRM, scheduling, email, and text messaging systems on our behalf. These providers may access your information only to perform services for us and are contractually restricted from using it for any other purpose.
- Trade partners and subcontractors. Crews, installers, engineers, and suppliers who need your project address and contact details to complete your project.
- Financing partners. Only when you choose to apply for financing, and only the information required to process your application.
- Payment processors. To process deposits and payments. We do not store full card numbers on our systems.
- Advertising and analytics providers. Aggregated or pseudonymous website usage data, as described in Section 6. Mobile numbers and SMS consent data are never included.
- Legal and safety. When required by law, subpoena, or court order, or to protect the rights, property, or safety of Solid Ground, our customers, or the public.
- Business transfer. In connection with a merger, acquisition, or sale of assets, subject to the protections in this policy.
We do not sell your personal information.
6. Cookies and Tracking Technologies
The Site uses cookies and similar technologies to keep the Site working correctly, remember your preferences, measure traffic, and understand which marketing brings people to us. This may include analytics and advertising tools such as Google Analytics and Meta Pixel.
You can control cookies through your browser settings, and you can opt out of personalized advertising through your Google Ads settings and the tools at optout.aboutads.info. Disabling cookies may cause parts of the Site to stop working as intended.
7. Data Retention
We keep personal information only as long as we need it for the purposes described in this policy, or as long as required by law. Project and contract records are typically retained for the length of the applicable warranty period plus any period required for tax, insurance, and licensing purposes. SMS opt-out records are retained indefinitely so we can honor your opt-out.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections on this Site and access controls on our internal systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Choices and Rights
You may, at any time:
- Request a copy of the personal information we hold about you
- Request that we correct information that is inaccurate
- Request that we delete your information, subject to records we are legally required to keep
- Opt out of marketing emails by using the unsubscribe link in any email
- Opt out of text messages by replying STOP
- Ask us to stop calling you
To make a request, contact us using the details in Section 13. We will verify your identity before acting on a request and will respond within 45 days.
10. Children’s Privacy
The Site is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a minor has provided us with personal information, contact us and we will delete it.
11. Third-Party Websites
The Site may link to third-party websites such as decking manufacturers, financing partners, and review platforms. We are not responsible for the privacy practices or content of those websites. Review their privacy policies before providing them with information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be posted prominently on the Site. Continued use of the Site after an update means you accept the revised policy.
13. Complaints and How to Contact Us
If you have a question about this Privacy Policy, want to exercise a privacy right, or wish to file a complaint about how we handled your personal information, contact us:
Solid Ground LLC
Attn: Privacy
1149 Ironhorse Ct
Wentzville, MO 63385
Phone: (636) 262-5157
Email: tara@solidgroundstl.com
We acknowledge every privacy complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate the matter to the Missouri Attorney General’s Consumer Protection Division at ago.mo.gov or by calling 1-800-392-8222.
See also our Terms and Conditions.